Full Time
Quick Summary
Join Urrly as a Remote Bilingual Call Center Representative and play a vital role in connecting members with the care they need. This is an excellent opportunity to utilize your customer service skills in a fully remote setting with a supportive team. Urrly values fairness and uses AI to ensure an objective hiring process.
Key Responsibilities
- Make outbound calls to schedule appointments for members.
- Answer inbound calls from members, addressing their inquiries and needs.
- Accurately and efficiently update scheduling systems with appointment details and member information.
- Follow up on missed visits to ensure members receive the necessary care.
Requirements
- Minimum of 1 year of experience in a call center, scheduling, or customer service role.
- Must be bilingual and fluent in both Spanish and English.
- Possess reliable and punctual work habits to maintain consistent performance.
Benefits
- Competitive pay rate of $20 per hour as a W-2 employee.
- Comprehensive health, dental, and vision insurance coverage.
- Generous paid time off (PTO) and paid holidays.
Required Skills
Call Center
Customer Service
Scheduling
Communication Skills
Data Entry
Computer Literacy
Telephone Skills
Bilingual (Spanish/English)
Estimated Salary Range for Call Center Representative in Remote
BELOW AVERAGE
< $37k/yr
✨
AVERAGE RANGE
$37k - $43k
/year
ABOVE AVERAGE
> $43k/yr
đź’ˇ Salary estimates based on aggregated data from public sources. Actual salaries may vary.
Job Description
Start ASAP – $20/hr – Remote Bilingual Call Center Role
Call Center Representative – Remote (U.S.)
Full-time • W-2 + benefits • Work from home
Help members get the care they need—book, confirm, and follow up on appointments.
What you’ll do
• Make outbound calls to book appointments
• Take inbound calls from members
• Update scheduling systems (accurate + fast)
• Follow up on missed visits
• Escalate urgent needs
Must-haves
• 1+ year call center, scheduling, or customer service experience
• Bilingual: fluent in Spanish and English (required)
• Reliable, on-time work habits
• Must be based in the U.S.
Perks & pay
• Pay: $20/hr
• W-2 employment
• Health, dental, vision
• PTO + paid holidays
• Equipment provided
Schedule & setup
• Full-time
• Fixed schedule (set shifts)
• 100% remote (U.S. only)
Your calls make care happen—you own the first step.
You like stable hours, clear tasks, and follow-through.
At Urrly, fairness matters. We use AI to review every application against the same clear, job-related requirements—ensuring a more objective and equal opportunity hiring process for all.
Apply today and make a real impact on patient care—right from home.
Salary: $20.00 / hr
Originally posted on Himalayas
About Urrly