Full Time
Quick Summary
Join SiteMinder as a Customer Onboarding Specialist and play a crucial role in shaping the success of hotel customers across Europe! This remote opportunity allows you to leverage your language skills and customer service expertise to deliver exceptional training and support, ensuring customers maximize the value of SiteMinder's products. You'll be at the forefront of driving customer satisfaction and project success.
Key Responsibilities
- Qualify customer requirements, identify appropriate setup needs, and prepare customers for product implementation.
- Deliver high-standard software training on SiteMinder's product via digital communication platforms.
- Clearly communicate support procedures to customers to ensure ongoing satisfaction and product adoption.
Requirements
- Proven customer service experience with a passion for positive customer interactions.
- Fluency in both English and German languages, both written and verbal.
- Ability to take ownership of customer issues and drive projects forward to meet objectives.
Benefits
- Equity packages and a hybrid working model for a flexible work-life balance.
- Mental health and well-being initiatives, plus generous parental leave policy.
- Paid birthday, study, and volunteering leave, alongside sponsored social clubs and team events.
Required Skills
Customer Training
Software Training
Customer Onboarding
Technical Support
Screen Sharing
Chat Support
Troubleshooting
Estimated Salary Range for Customer Onboarding Specialist - German in Remote
BELOW AVERAGE
< $61k/yr
✨
AVERAGE RANGE
$61k - $72k
/year
ABOVE AVERAGE
> $72k/yr
💡 Salary estimates based on aggregated data from public sources. Actual salaries may vary.
Job Description
Customer Onboarding Specialist provides software training to hotel customers across Europe via screenshare, chat, and phone. The role requires a passion for providing a positive customer experience, language skills in English and German, and proven customer service experience.
Requirements
Qualify customer requirements, identify the appropriate set up requirements, and prepare customers for core product implementation
Deliver high-standard customer training on SiteMinder's product via digital communication platform
Clearly communicate support procedures to customers to ensure ongoing satisfaction
Take ownership of customer issues and respond to resolve problems
Drive customer projects forward, taking ownership of each project meeting its objectives
Benefits
Equity packages
Hybrid working model
Mental health and well-being initiatives
Generous parental leave policy
Paid birthday, study, and volunteering leave
Sponsored social clubs, team events, and celebrations
Employee Resource Groups (ERG)
Originally posted on Himalayas
About SiteMinder