Full Time
S
Quick Summary
Sidecar Health is seeking a dedicated Customer Service Representative to join their Member Care team, offering a unique opportunity to directly impact members' healthcare journeys. This role is perfect for individuals passionate about providing exceptional support and contributing to a company revolutionizing the health insurance industry. If you have the desire to **HUG** and help others, this role is for you.
Key Responsibilities
- Provide prompt and empathetic support to Sidecar Health members via phone, email, and chat, addressing inquiries and resolving issues related to their healthcare plans.
- Guide members through the process of understanding their benefits, navigating the healthcare system, and utilizing Sidecar Health's platform effectively.
- Collaborate with internal teams to escalate complex issues and advocate for member needs, ensuring timely and satisfactory resolutions.
- Document all member interactions accurately and comprehensively in the CRM system to maintain a detailed record of communication and support provided.
Requirements
- Proven experience in a customer service role, demonstrating strong communication and problem-solving skills.
- Ability to empathize with members and provide exceptional support in a fast-paced environment.
- Excellent written and verbal communication skills, with the ability to explain complex information clearly and concisely.
- High school diploma or equivalent required.
Benefits
- Remote work opportunity
- Competitive compensation
- Professional growth
Required Skills
Customer Service
Communication
Problem Solving
Healthcare Knowledge
Empathy
Active Listening
Estimated Salary Range for Customer Service Representative Member Care in
BELOW AVERAGE
< $45k/yr
✨
AVERAGE RANGE
$45k - $55k
/year
ABOVE AVERAGE
> $55k/yr
💡 Salary estimates based on aggregated data from public sources. Actual salaries may vary.
Job Description
Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and accessible for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.
The passionate people who make up Sidecar Health's team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in commonâthe desire to fix a broken system and make it more personalized, affordable, and transparent.
If you want to use your talents to transform healthcare in the United States, come join us!
About the Role
Our Member Care team is at the forefront of our business. Their role is easily the most important: supporting our members on their healthcare journeys. We're growing our team and looking for warm, passionate people to join us and help deliver the best experience in healthcare. Your job will be to help our members - to answer their questions, help them solve problems, and ensure they have access to the care they need. As a startup, there is no shortage of opportunities, responsibilities, and growth! You'll work alongside a dynamic team that is disrupting the healthcare industry and having a positive and meaningful impact on our members' lives every day.
Job Responsibilities
Please mention the word **HUG** and tag RMjYwMDo4ODAxOjFiMDI6ZWQwMDo3OTNiOmIyZDM6N2UzYzo2NzJi when applying to show you read the job post completely (#RMjYwMDo4ODAxOjFiMDI6ZWQwMDo3OTNiOmIyZDM6N2UzYzo2NzJi). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.