Full Time
R
Quick Summary
Join Roofr, a customer-obsessed company revolutionizing the roofing industry with its innovative CRM platform! This Implementation Specialist role offers the exciting opportunity to shape the onboarding experience for Spanish-speaking customers, ensuring their success and driving product adoption. If you're an **EXUBERANT** customer-centric professional passionate about helping businesses thrive, this is your chance to make a real impact.
Key Responsibilities
- Own and manage multiple concurrent customer onboardings in a high-volume environment, balancing 1:1 training with scalable, group-based enablement.
- Guide customers through their onboarding journey, ensuring they achieve fast time-to-value and long-term product adoption.
- Design, deliver, and continuously improve a scalable customer onboarding experience for Spanish-speaking clients.
Requirements
- Proven experience in onboarding or customer success, preferably in a high-volume environment.
- Fluency in Spanish and English, with excellent communication and presentation skills.
- Strong understanding of CRM systems and SaaS business models.
Benefits
- Competitive compensation and equity opportunities.
- Professional growth and development within a fast-growing startup.
- Opportunity to work on a product that is making a real difference for roofing businesses.
Please mention the word **EXUBERANT** and tag RMmEwMjo0NzgwOmI6MTA0MDowOjJjMjE6NWNjMTox when applying to show you read the job post completely (#RMmEwMjo0NzgwOmI6MTA0MDowOjJjMjE6NWNjMTox).
Required Skills
CRM
Customer Onboarding
Customer Success
Training
Enablement
Retention
Churn Prevention
Estimated Salary Range for Implementation Specialist Spanish Speaking in
BELOW AVERAGE
< $75k/yr
✨
AVERAGE RANGE
$75k - $90k
/year
ABOVE AVERAGE
> $90k/yr
💡 Salary estimates based on aggregated data from public sources. Actual salaries may vary.
Job Description
At Roofr, we're obsessed with our customers. We constantly gather feedback to shape, prioritize, and launch the products they truly need. That's what makes Roofr's CRM special. We started by building essential sales tools like aerial roof measurements and digital sales proposals. But when our customers asked for a simple, affordable way to manage and scale their entire businesses, we listened. So, we created a CRM that connects these solutionsâalong with payments, material ordering, and moreâinto a seamless, powerful platform. With a clear roadmap ahead, we're excited to continue expanding and leading the market with innovative products.
We have an amazing culture, strong financials, and best-in-class company metrics. It's an exciting time to be part of an extraordinary startup that is already successful, yet still early enough to offer its team significant growth, equity, and the opportunity to make a real impact.
Roofr is growing our Implementation Team, and we're looking for an experienced Onboarding or Customer Success Specialist to help design, deliver, and continuously improve a scalable customer onboarding experience that drives fast time-to-value and long-term product adoption.
We onboard hundreds of new customers every month across multiple products, supporting them as they grow and expand their use of Roofr. This role is ideal for a customer-centric, results-driven professional who thrives in high-volume environments and believes great onboarding is the foundation for retention, expansion, and customer advocacy.
Time-to-value, adoption, retention, and churn prevention are the name of the game, always with the customer's best interest at heart.
What You'll Get to Do:
- Own and manage multiple concurrent customer onboardings in a high-volume environment, balancing 1:1 training with scalable, group-based enablement
- Guide customers through their onboarding journey, en
Please mention the word **EXUBERANT** and tag RMmEwMjo0NzgwOmI6MTA0MDowOjJjMjE6NWNjMTox when applying to show you read the job post completely (#RMmEwMjo0NzgwOmI6MTA0MDowOjJjMjE6NWNjMTox). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.