Full Time
Quick Summary
Join the TurboTax team as a Product Support Specialist and empower customers to navigate their tax returns with confidence! This remote opportunity offers a flexible schedule and the chance to earn bonuses while providing essential support. If you're enthusiastic, communicative, and eager to learn, this could be the perfect gig for you.
Key Responsibilities
- Answer customer inquiries regarding TurboTax products and tax return software.
- Assist users with downloading, logging in, and basic navigation within the software.
- Guide customers through importing documents, printing, and filing their tax returns.
Requirements
- Strong communication skills to clearly and empathetically articulate solutions.
- Ability to understand and empathize with customer needs.
- Enthusiasm for learning and helping customers with TurboTax products.
Benefits
- Competitive hourly rate of $18.50 per hour.
- Remote work opportunity with a flexible schedule between 8 am and 12 am EST.
- Potential to earn a $405 certification bonus and a $5/hr bonus during peak season.
Required Skills
Customer Service
Communication
Problem Solving
Technical Support
Tax Software
Troubleshooting
Empathy
Active Listening
Job Description
Work from home with TurboTax
TurboTax Product Expert
Get paid $18.50 per hour
Get a $405 Certification bonus
Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday
Earn an additional $5/hr from April 9-15 for all hours worked
Fast 24 hour Certification
Learn more about the Gig
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We'll give you amazing continuous support for everything.
Get paid $18.50 per hour
$5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify
Earn a $405 Bonus Just for Participating in getting certified as a TurboTax Product Expert
Certification takes place over 3 days
Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday
Minimum 25 hours per week required, want to work more? Go for it!
You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate
Required Experience & Skills
To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:
This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
The ability to understand and empathize with our customers' needs while driving innovation and providing top-notch service.
Start working from home today!
Originally posted on Himalayas
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