Full Time
B
Quick Summary
Join Branch, a company dedicated to empowering workers with financial freedom, as a Senior Implementation Consultant! This role offers the exciting opportunity to manage onboarding for strategic customers, act as a technical advisor, and directly impact the company's product and culture. If you're looking for a high-impact role with a company that values innovation and initiative, you're in LUCK!
Key Responsibilities
- Manage the onboarding process for strategic customers, ensuring a smooth and efficient experience.
- Serve as the primary technical advisor and subject matter expert for customer relationships.
- Collaborate with internal teams to address customer needs and resolve any technical issues.
- Develop and maintain strong relationships with key stakeholders at customer organizations.
Requirements
- Proven experience in implementation, customer success, or a related field (5+ years preferred).
- Strong technical aptitude and ability to understand complex financial products.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to manage multiple projects simultaneously and prioritize effectively.
Benefits
- Competitive compensation package reflective of experience and contributions.
- Remote work opportunity, providing flexibility and work-life balance.
- Opportunities for professional growth and development within a rapidly growing company.
Required Skills
Project Management
Technical Consulting
Customer Onboarding
API Integration
Data Analysis
Communication
Problem Solving
Estimated Salary Range for Senior Implementation Consultant in
BELOW AVERAGE
< $135k/yr
✨
AVERAGE RANGE
$135k - $165k
/year
ABOVE AVERAGE
> $165k/yr
đź’ˇ Salary estimates based on aggregated data from public sources. Actual salaries may vary.
Job Description
About us:
Branch is on a mission to empower workers with financial freedom. We do this by helping companies accelerate payments and providing working Americans with accessible, free financial services. We're committed to building and delivering more inclusive, transparent, and frictionless financial products.
Our goal of empowerment extends to our own employees, too. Have a great idea? Share it today and it might just get implemented tomorrow. As a member of our team, your voice and creativity matter—and they can directly impact our products, company, and culture.Â
We not only focus on attracting great talent from across the country, but also on building teams that help that talent thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.
Come join our team as we develop new ways to improve the lives of working Americans.
About the role:
As a Senior Customer Success Manager at Branch, you will manage onboarding and ongoing operational initiatives for some of our most strategic customers and partners. You will act as the subject matter expert of the relationship, be the go-to technical advisor for customers, and collaborate
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