Full Time
N
Quick Summary
Join New Relic, a leader in observability, as a Senior Technical Success Manager in Bangalore and play a pivotal role in shaping the future of digital application optimization for top global companies. This is an AMAZINGLY exciting opportunity to drive value conversations, present technology solutions, and build confidence in the New Relic platform, particularly within high-growth Global Command Centers in India.
Key Responsibilities
- Serve as the primary technical point of contact (SPOC) for customers, owning the technical strategic direction within assigned accounts.
- Drive revenue for the New Relic platform in partnership with Sales, Product Management, and executive leadership.
- Develop, position, and provide technical solutions to solve customer business challenges, aligning New Relic's capabilities with their needs.
- Facilitate customer onboarding, enablement, and quarterly business reviews, ensuring value realization throughout the customer lifecycle.
Requirements
- Hands-on experience with observability tools and strong customer relationship management skills.
- Proven ability to develop and articulate technical solutions that address business challenges.
- Strong business acumen to translate technical capabilities into clear business value for customers.
Benefits
- Competitive compensation package.
- Professional growth and development opportunities within a global, innovative company.
- Opportunity to work with cutting-edge technology and make a significant impact.
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Required Skills
Observability
New Relic
Cloud Computing
Technical Consulting
Value Realization
Solution Selling
Estimated Salary Range for Senior Technical Success Manager in Bangalore
BELOW AVERAGE
< $55k/yr
✨
AVERAGE RANGE
$55k - $70k
/year
ABOVE AVERAGE
> $70k/yr
💡 Salary estimates based on aggregated data from public sources. Actual salaries may vary.
Job Description
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Senior Technical Success Manager
Location: Bengaluru
As a key member of our New Relic Technical success manager team, focused on high-growth Global Command Centers (GCCs) in India, you will be responsible for driving the Value conversation through deep levels of discovery and business alignment . You will present technology solutions to solve these business challenges and build confidence in the New Relic platform capabilities through value alignment and clear differentiation. As the domain expert on New Relic you will help drive the Value realization in accounts by being the technical advisor to the customer through your depth of technology skills and business acumen to provide clear business value.
You will be responsible for driving revenue for our New Relic platform with the the support and partnership of Sales, Product Management and our executive team. This role requires a hands-on observability tool knowledge and customer relationship handling skills throughout the customer lifecycle of onboarding , enabling and quarterly business reviews
What you'll do:
You will be the tech SPOC for the customers and own the technical strategic direction in the account through an advanced ability to develop, position and provid
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