Full Time
Quick Summary
Join Descartes, a leader in logistics and supply chain technology, as a Technical Account Manager and play a pivotal role in helping mid-market customers maximize the value of MacroPoint and MyCarrierPortal. This is a great opportunity to leverage your technical skills and relationship-building abilities in a dynamic, remote environment. You'll be at the forefront of ensuring customer success and driving product adoption.
Key Responsibilities
- Serve as the primary point of contact for technical support and guidance, helping customers troubleshoot issues within the SaaS platform.
- Translate technical product capabilities into clear business value for customers, showcasing how the platform can improve their operations.
- Lead customer meetings, training sessions, and Quarterly Business Reviews, delivering presentations and fostering strong relationships.
Requirements
- 2+ years of experience in Account Management, Customer Success, Technical Support, or a related client-facing role.
- Experience in SaaS, logistics, supply chain, or transportation technology environments.
- Proven ability to build trusted relationships with both technical users and business decision-makers.
Benefits
- Competitive compensation package reflecting your experience and skills.
- Comprehensive benefits package, including health, dental, and vision coverage.
- Remote work opportunity with flexible hours, allowing for a healthy work-life balance.
Required Skills
SaaS
Technical Support
Troubleshooting
Logistics
Supply Chain
Transportation Technology
Account Management
Estimated Salary Range for TMS Technical Account Manager - Macropoint in Remote
BELOW AVERAGE
< $110k/yr
✨
AVERAGE RANGE
$110k - $130k
/year
ABOVE AVERAGE
> $130k/yr
💡 Salary estimates based on aggregated data from public sources. Actual salaries may vary.
Job Description
Descartes is a leading logistics and supply chain technology company seeking a Technical Account Manager to ensure mid-market customers achieve measurable value from MacroPoint and MyCarrierPortal. The role requires a combination of technical expertise and proactive relationship management to drive product adoption, operational improvements, and long-term customer retention.
Requirements
2+ years of experience in Account Management, Customer Success, Technical Support, or another client-facing role
Experience in SaaS, logistics, supply chain, or transportation technology environments is an asset
Ability to troubleshoot technical issues and guide customers toward effective solutions within SaaS platforms
Ability to translate technical product capabilities into clear business value for customers
Strong presentation and public speaking skills with confidence leading customer meetings, training sessions, and Quarterly Business Reviews
Ability to build trusted relationships with both technical users and business decision-makers
Collaboration with Sales, Product, Support, and Implementation teams to resolve issues and improve customer outcomes
Benefits
Competitive compensation
Great benefits
Remote and flexible work hours
Opportunity to join a company on an awesome mission with a great existing team and trajectory
Originally posted on Himalayas
About The Descartes